Legal Information

1. Data Controller

The data controller for StoryPulseForge is StoryPulseForge, located at Calle Gran Vía, 28, 28013, Madrid, Spain. For any privacy-related inquiries, contact us at [email protected].

2. Data We Collect

We collect personal data you voluntarily provide when using our services, including: name, email address, phone number, billing information, and project details submitted through our contact forms or during service engagement.

We also automatically collect certain data through cookies and analytics tools, including IP address, browser type, device information, pages visited, and time spent on our website.

3. Purpose of Processing

Your personal data is processed for the following purposes: to deliver the copywriting and marketing services you request, to communicate about your projects and deliverables, to process payments and maintain financial records, to send relevant marketing communications (with your consent), and to comply with legal obligations under EU law.

4. Legal Basis for Processing

We process your data under the following legal bases: performance of a contract (Article 6(1)(b) GDPR) for service delivery, legitimate interest (Article 6(1)(f) GDPR) for improving our services, and consent (Article 6(1)(a) GDPR) for marketing communications.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, typically for the duration of our business relationship plus 6 years for financial records as required by Spanish tax law.

6. Data Sharing

We do not sell your personal data to third parties. We may share your data with: payment processors for transaction handling, cloud service providers for data hosting, analytics providers for website optimization, and legal authorities when required by law.

7. Your Rights

Under GDPR, you have the right to: access your personal data, rectify inaccurate data, request erasure of your data, restrict processing of your data, data portability, object to processing, and withdraw consent at any time. To exercise these rights, contact [email protected].

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security audits.

9. International Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

10. Contact

For any questions about this Privacy Policy or our data practices, please contact StoryPulseForge at Calle Gran Vía, 28, 28013, Madrid, Spain, or email [email protected]. You may also file a complaint with the Spanish Data Protection Agency (AEPD).

1. Acceptance of Terms

By engaging StoryPulseForge for copywriting, marketing, or related services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services.

2. Scope of Services

StoryPulseForge provides high-converting sales copy, persuasive landing page messaging, and strategic marketing campaigns. The specific scope, deliverables, and timelines for each project are defined in individual service agreements or proposals provided to the client.

4. Project Delivery

Delivery timelines are estimates provided in good faith. StoryPulseForge will make every reasonable effort to meet agreed deadlines. Delays caused by client feedback, approvals, or scope changes may extend the delivery timeline proportionally.

5. Revisions

Each service includes a defined number of revision rounds as specified in the service agreement. Additional revisions beyond the included rounds may be subject to additional fees at the rates outlined in the proposal.

6. Intellectual Property

Upon full payment, all deliverables created by StoryPulseForge for the client become the client's intellectual property. StoryPulseForge retains the right to showcase completed work in its portfolio unless the client objects in writing.

7. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the course of the business relationship. This obligation survives the termination of the service agreement for a period of 2 years.

8. Limitation of Liability

StoryPulseForge's total liability for any claims arising from our services shall not exceed the total fees paid by the client for the specific service giving rise to the claim. We are not liable for indirect, consequential, or incidental damages.

9. Termination

Either party may terminate the service agreement with 14 days written notice. Upon termination, the client is responsible for payment of all work completed up to the termination date. Non-refundable deposits are forfeited upon termination by the client.

10. Governing Law

These Terms of Service are governed by the laws of Spain. Any disputes arising from or relating to these terms shall be resolved in the courts of Madrid, Spain.

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us recognize your browser and remember certain information about your visit to improve your browsing experience.

2. How We Use Cookies

StoryPulseForge uses cookies for the following purposes: to ensure the website functions correctly, to remember your preferences and settings, to analyze website traffic and user behavior, and to provide personalized content and advertisements.

4. Third-Party Cookies

We may use third-party services that set their own cookies, including Google Analytics for website analytics, Stripe for payment processing, and social media platforms for sharing features. These third parties have their own privacy policies governing their use of cookies.

5. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking essential cookies may affect website functionality. To manage cookies in your browser, visit the help section of your browser.

6. Your Consent

By continuing to use our website, you consent to our use of cookies as described in this policy. You may withdraw your consent at any time by clearing your browser cookies or adjusting your cookie preferences.

7. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal reasons. The updated policy will be posted on this page with a revised "Last updated" date.

8. Contact

If you have questions about our use of cookies, please contact StoryPulseForge at [email protected] or visit us at Calle Gran Vía, 28, 28013, Madrid, Spain.

1. General Policy

At StoryPulseForge, we are committed to delivering high-quality copywriting and marketing services. If you are not satisfied with our work, we offer the following refund provisions in accordance with EU consumer protection regulations.

3. Refund Process

To request a refund, contact StoryPulseForge at [email protected] within 14 days of delivery. Include your project reference, a description of the issue, and any supporting evidence. We will review your request within 5 business days.

4. Partial Refunds

Partial refunds may be issued for: work that meets some but not all agreed specifications, projects cancelled after work has commenced, or services that were partially delivered. The refund amount will be proportional to the unsatisfied portion of the service.

5. Non-Refundable Items

The following are not eligible for refund: completed work that meets the agreed specifications, rush fees or expedited delivery charges, third-party costs incurred on behalf of the client, and deposit payments for cancelled projects where work has already commenced.

6. Refund Method

Approved refunds will be processed using the original payment method within 10 business days of approval. For Stripe payments, refunds are initiated through the Stripe dashboard and credited to the original payment source.

7. Dispute Resolution

If you are not satisfied with the outcome of your refund request, you may escalate the matter by contacting StoryPulseForge management at Calle Gran Vía, 28, 28013, Madrid, Spain. We are committed to resolving disputes amicably and in accordance with EU consumer protection laws.

8. Statutory Rights

This refund policy does not affect your statutory rights under EU consumer protection law, including the right to a remedy for goods or services that do not conform to the contract. Nothing in this policy limits those rights.